How and why we use your information:
We do not sell or rent your information to anyone. We will only use your information when the law allows us to. Most commonly, we will use it in the following circumstances:
Where we need to perform or are about to enter into a contract:
We may receive your personal information from you in person, over the phone, or from a website form that you fill in for a quote. We may also receive your contact details from you by phone or through a website managed by us or by your employer when you sign up for a will writing service as part of your employee benefits scheme.
We will contact you by telephone to discuss any issues relevant to your circumstances and to book your appointment. At your telephone appointment, your legal consultant will collect further information from you about yourself, your estate and the people you wish to include in your Will and other legal documents in order to provide the services you have requested. Our legal department may contact you by phone, email or in writing if required in order to provide the services you have requested. Where relevant, we may contact HM Land Registry to verify your home ownership.
When we’re pursuing legitimate interests:
We may receive your personal information from you over the phone or when you fill in a form on a partner website (for example a price comparison site) or in person at a promotional event such as a trade show.
We collect this information in order to:
You may ask us to stop processing your information in this manner at any time by telling our agent when we call, or emailing customerservices@willwardens.co.uk.
When you interact with our website, we may automatically collect technical data about your equipment, browsing actions, patterns and the website that referred you to our website. We collect this personal data by using cookies, server logs and other similar technologies. We may share anonymous data about your visit to our site with Google Analytics for the purposes of benchmarking and understanding data trends. Technical data is collected from analytics and search information providers such as Google and Bing.
We may share the location of your Will with the National Will Register.
We may contact you by telephone, email or SMS to ask you to complete customer feedback forms. We do this in order to improve our customer service and the services that we offer.
In certain circumstances we may contact your GP for an opinion regarding your testamentary capacity before providing services to you.
How do we share and disclose information to third parties?
We do not rent or sell your information to anyone. Should you decide to become a client of WSL, we may share your data with our relevant third party legal service providers in order to fulfil the services that you have requested.
How long do we keep hold of your information?
We retain your information until you withdraw your consent for us to maintain contact with you, after which it is deleted. If you choose to become a client of ours, we retain your information until the completion of the administration of your estate.
Your data protection rights
You have rights in connection with your personal data that include the following: to withdraw consent where you have given it, to be informed and have access to your personal data, to correct or complete inaccurate data, and in certain circumstances to restrict, request erasure, object to processing, or request portability of your personal data to another organisation. If you wish to contact us regarding your data protection rights, please email dataprotection@wsl-ltd.co.uk The Information Commissioner’s Office (the ICO) is the supervisory authority that regulates personal data in the UK. You can get in touch with the ICO by:
Cookies
Below is a list of the cookies we use on our Website. We classify cookies in three categories:
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Cookies used:
google.com (for more details about how Google uses this information please visit: https://policies.google.com/technologies/partner-sites)
Consent and control
You can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. Please note, if you disable cookies in your internet browser, certain features of our site may not function fully or as intended.
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